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Privacy Policy

Website, Client Portals, and Associated Social Media Accounts

GuidED by Nurse B (“Company,” “we,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. Our privacy commitment is based on the ten principles contained in the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”).


 

Personal Health Information

As a regulated health care practitioner, we collect “personal health information” which is governed by provincial health privacy legislation – the Alberta Health Information Act (HIA). This personal health information is subject to additional safeguards and procedures set out in our Health Information Privacy and Security Policies and Procedures Manual.

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If you will be receiving Virtual Care from us, we will ask you to review and sign a Consent to Virtual Care document that discloses the risks and conditions for the collection and use of your personal health information to provide Virtual Health Care Services.

This Privacy Policy governs your access to and use of guidedbynurseb.ca, including any content, functionality and services offered on or through guidedbynurseb.ca, (the “Website”), whether as a guest or as a registered user. This policy applies to Personal Information we collect on the Website and in email, text, forms or other electronic messages between you and the Website.

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Please read the Privacy Policy carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Website.

 

Personal Information

Personal Information under PIPEDA is any information about an identifiable individual, but does not include the name, title, business address or telephone number of an employee of an organization.

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Why do we collect Personal Information?

We collect Personal Information in order to provide holistic nurse coaching, consulting, and education, as well as to facilitate events such as workshops and retreats to support you.

 

In addition, we distribute publications and offer educational opportunities related to whole-person health and wellness, caregiver support, and professional development for helpers and healthcare professionals, which we provide as a service to you and others in our community.

 

The Company collects your information in order to record and support your participation in the activities you select. If you register to download a PDF or resources, sign up for our newsletter, and/or purchase a product or service from us, we collect your information. 

We use this information to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and/or services.
 

How do we collect personal information?

We collect personal information only by lawful and fair means and only collect personal information that is reasonably necessary for the legitimate purposes identified and for which consent has been obtained.

 

Information You Provide to Us

The Website provides various places for users to provide information. We collect information that users provide by filling out forms on the Website, communicating with us via contact forms, responding to surveys, search queries on our search feature, providing comments or other feedback, and providing information when ordering a product or service via the Website.

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We use the information you provide to us to deliver the requested product and/or service, to improve our overall performance, and to provide you with offers, promotions, and information.

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Information We Collect Through Automatic Tracking Technology

As you navigate through our Website, we may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. This will generally include information about your location, your traffic pattern through our Website, and any communication between your computer and our Website. Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.

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The information we collect automatically is used for statistical data and will not include personal information. We use this data to improve our Website and our service offerings. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.

 

Use of Cookies and Pixels

Similar to other commercial websites, our Website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and websites visited just before and just after our own, as well as your IP address.

The Company reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. The Company reserves the right to use these pixels in compliance with the policies of the various social media sites.​
 

Third Party Use of Cookies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

 

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protection for these electronic communications that we employ in the maintenance of information received online, by mail, and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

 

Email Policies

We are committed to keeping your email address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as required by law.

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All emails sent by us will be in compliance with the Canadian Anti-Spam Legislation (“CASL”), including clearly stating who the email is from and provide clear information on how to contact the sender. In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further email communication from us. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the email.

 

Collection from Third Parties

Sometimes we may obtain information about you from other sources including:

  • Government agencies or departments;

  • Other health professionals, clinics or practitioners;

  • Other third parties who represent that they have the right to disclose the information.

 

How do we use your information?

We use personal information for purposes of presenting our Website and its contents to you, providing you with information, providing you with offers for products and services, providing you with information about your subscriptions and products, carrying out any contract between you and the Company, administering our business activities, providing customer service, and making available other items and services to our customers and prospective customers.

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From time to time, we may use the information you provide to us to make you offers to purchase products and services provided by third parties in exchange for a commission to be paid to us by such third parties. Should you opt to take part in such promotions, the third parties will receive your information.

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From time to time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities.

 

Disclosure of Information

As a general rule, we do not sell, rent, lease or otherwise transfer any information collected either automatically or through your voluntary action.

 

We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you.

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We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company.

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We may provide your information to any successor or assign in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets and/or business.

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We may disclose information when legally compelled to do so when we, in good faith, believe that the law requires it, or for the protection of our legal rights, or when compelled by a court or other governmental entity to do so.

 

Security Measures

We use appropriate security measures to protect against loss, theft, unauthorized access, disclosure, use or modification of personal information. Such measures will vary depending on the sensitivity, amount, format, nature and storage of the personal information and will involve, as applicable, physical, organizational and electronic security measures, including premises security, restricted file access, technological safeguards including security software and firewalls to prevent unauthorized computer access, and password and security policies. In communicating with us, you should be aware that email is not a fully secure medium.
 

Updating Information and Correcting Errors

Since we use your personal information to provide goods or services to you, it is important that the information be accurate and up to date. If any of your information changes, is inaccurate or incomplete, please inform us so that we can make any necessary changes.

 

Access to Personal Information

We will respond promptly to any request for access to your personal information and will advise you of the cost, if any, prior to the retrieval of such records or information. We will not respond to requests for access to personal information that are frivolous, vexatious or repetitious. In certain circumstances, we may be unable to provide access to some or all of the personal information that we hold about you.
 

Visitor GDPR Rights

If you are visiting this Website from within the European Union (“EU”) or the UK, you are entitled to certain information and have certain rights under the General Data Protection Regulation of the EU (and corresponding legislation of the UK) which include the following:

 

  • We will retain any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) We decide that the value in retaining the data is outweighed by the costs of retaining it.

  • You have the right to request access to your data that we store and the rights to either rectify or erase your personal data.

  • You have the right to seek restrictions on the processing of your data.

  • You have the right to object to the processing of your data and the right to the portability of your data.

  • To the extent that you provided consent to the our processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.


You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

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We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.


For more information about your rights as a website visitor from the EU and the GDPR, please see the European Commission website here - https://ec.europa.eu/commission/priorities/justice-and-fundamental-rights/data-protection/2018-reform-eu-data-protection-rules_en.

 

Privacy Policy Changes

We may change our Privacy Policy from time to time without notice. 

Please check our Website for the most up-to-date version of the policy.

 

Questions, concerns or requests for access

If you have any questions or concerns regarding our Privacy Policy, please contact us as follows:

Brandi Campbell

Privacy Officer – GuidED by Nurse B

privacyofficer@guidedbynurseb.ca

 

Oct.27th, 2025

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Social Media Policy & Disclaimer

GuidED by Nurse B’s social media accounts are not monitored or updated regularly.


Do not use social media accounts for emergencies. If you are experiencing an emergency, call 911 immediately. Under no circumstances should you attempt self‑treatment based on anything you have seen or read on our social media accounts.

 

General Information Only
Posts are intended for general information and educational purposes only. They are not medical, health, or wellness advice. Information shared is not a substitute for professional medical advice, diagnosis, treatment, or care. Always seek the advice of your physician or another qualified health provider licensed in your jurisdiction regarding any questions you may have about your health or a condition that may be relevant to you or someone else. Never disregard professional advice or delay seeking it because of something you have read on social media. Information provided is not exhaustive and does not cover all conditions or treatments.

 

Relationship to Website
Posts on GuidED by Nurse B’s social media accounts are complementary to the material posted on our website. They reflect personal perspectives and do not represent those of the nursing profession as a whole or any employer.

 

Engagement
GuidED by Nurse B will make every effort to respond to appropriate comments, replies, and general questions. However, we will not provide personalized medical, health, or wellness responses through social media.


Users are advised not to post personal information or identifiable photographs.


We will not respond to questions or comments that are inappropriate, discriminatory, hateful, offensive, or otherwise harmful in nature.

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User Conduct
By posting comments or other material on GuidED by Nurse B’s social media accounts, users grant us the irrevocable right to reproduce, distribute, publish, display, edit, modify, delete, create derivative works from, and otherwise use such information for any purpose, in any form, and on any media.

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Users of GuidED by Nurse B’s social media accounts agree they will not:
•     Post material that infringes on the rights of any third party, including intellectual property or privacy rights.
•     Post unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing material.
•     Post advertisements, solicitations, chain letters, or pyramid schemes.
•     Impersonate another person.
•     Allow another person or entity to use their identification for posting or viewing comments.
•     Post the same comment more than once (“spam”).

 

GuidED by Nurse B does not endorse user‑generated content and does not verify the accuracy of user comments.

 

Moderation & Removal
We reserve the right to remove user comments, block or terminate a user’s access to our social media accounts, or delete any communications at its absolute discretion.

 

Affiliations & Third‑Party Platforms
The organizations or individuals that GuidED by Nurse B may follow do not constitute endorsement of their content, position, or perspective.

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X (Twitter), LinkedIn, YouTube, and Meta (Instagram & Facebook) are third‑party service providers and are not affiliated with GuidED by Nurse B. Users are encouraged to review the privacy policies of these platforms.

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Links & External Content
Links to websites or social media accounts not under the control of GuidED by Nurse B are provided solely for user convenience. We are not responsible for the accuracy, currency, or reliability of external content.

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Liability & Indemnity
Followers of GuidED by Nurse B’s social media accounts, pages, channels, and/or groups agree to indemnify GuidED by Nurse B from any liability, loss, damage, or expense, including legal fees, arising out of a claim by a third party related to their use of these accounts.

 

Availability
Accounts may occasionally be unavailable and GuidED by Nurse B accepts no responsibility for downtime or lack of service.

 

  1. Purpose – As a Business, we recognize that our owners, employees and contractors use social media tools as a way to connect with clients and customers and to share information about the Business.  Whether or not you are acting on behalf of the Business or using your personal social media accounts or blogs to talk about our services, our products or our business, always use good judgment and follow the guidelines contained in this policy.

  2. Scope – This policy applies to all owners, employees and contractors of the Business in Canada.  

  3. Use of Business Brand – To use the social media accounts, logos or photos/videos on behalf of the Business, you must be approved and trained.  Do not purport to represent the view of the Business when using social media unless you have been expressly authorized to do so.

  4. Confidential Information – Do not post sensitive, private or confidential information about the Business or its products or services (i.e. financial results, pricing information, business strategy, product development).

  5. Privacy – Respect the customer’s privacy.  Do not give out personal customer information without their written permission.

  6. Passwords – Use complex passwords while using social media accounts.  Be aware of any attempts to obtain passwords or user names from you that may compromise security.  All social media account user IDs and passwords created on behalf of the Business must be shared with the owner of the Business as per established procedures.

  7. Business Values – Our online communication reflects the values of GuidED by Nurse B: integrity, authenticity, compassion, and intuition. We are committed to whole-person care, offering guidance that honours each individual’s lived experience. With respect, inclusivity, and a touch of humour, we strive to create safe, supportive spaces that empower connection, healing, and growth.

  8. Negative Comments – Do not post photos, images or make negative comments about our customers and do not share details of customer experiences without their permission.  Do not post comments about a coworker, customer, vendor or any other business partner that could be perceived as harassing, threatening, retaliatory or discriminatory.

  9. IP Rights of Others – Respect the intellectual property rights of third parties and do not post content that may contain copyrighted materials or trademarks belonging to other parties other than the Business without express permission to do so.

  10. Terms and Conditions – Follow the terms and conditions of the social media sites that you use and follow their guidelines and rules for use.

  11. Conflicts of Interest – Ensure that your posts do not create a real or perceived conflict of interest. A conflict of interest exists if you have an interest outside of your work at the Business that interferes with your job responsibilities or affects your judgment on behalf of the Business. For example, accepting direct advertising or any type of compensation (including products, samples or experiences with value) from a competitor for your blog or other social media site, including other stores or online retailers, can influence how you work with that vendor, thus creating a real or perceived conflict of interest. 

  12. Affiliate or Endorsement Relationships – You must indicate in your posts whether any relationships or products are subject to an affiliate or endorsement relationship.  Do not provide references or recommendations for anyone else on social media in any way that suggests any endorsement or recommendation by the Business without express consent from the owner.

  13. Employee and Contractor Discipline – Employees who violate this policy will be subject to appropriate disciplinary action or other remedial measures up to and including termination of employment if warranted under the circumstances and the application law.  Contractors or other third parties who violate this policy are subject to having their contracts terminated.


This policy is effective as of Oct.27th, 2025

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Terms & Conditions

terms
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Acceptance​

It is important that you read all the following terms and conditions carefully.

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This Terms of Use Agreement (“Agreement”) is a legal agreement between you and GuidED by Nurse B, the owner and operator (“Owner”) of this Website (the “Website”). It states the terms and conditions under which you may access and use the Website, including associated client portals and social media accounts, and all written and other materials displayed or made available through the Website, client portals, and/ or associated social media accounts including, without limitation, articles, text, photographs, images, illustrations, audio clips, video clips, computer software, and code (the “Content”), functionality, and services, programs, and/ or products offered on or through the Website, client portals, and/ or associated social media accounts.

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By accessing and using the Website, client portals, and/ or associated social media accounts whether as a guest or a registered user, you are indicating your acceptance to be bound by the terms and conditions of this Agreement. If you do not accept these terms and conditions, you must not access or use the Website, client portals, and/ or associated social media accounts.

 

In case of emergency

Do NOT use the Website, client portals, and/ or associated social media accounts for emergencies. If you have an emergency, call a physician or qualified healthcare provider, or CALL 911 immediately. Under no circumstances should you attempt self-treatment based on anything you have seen or read on the Website, client portals, and/or associated social media accounts.

 

Disclaimer

General information is not medical, health, and/ or wellness advice. The general information provided on the Website, client portals, and/ or associated social media accounts, is for informational purposes only and is not professional medical, health, and/ or wellness advice, diagnosis, treatment, or care, nor is it intended to be a substitute therefore. Always seek the advice of your physician, midwife, or other qualified health provider properly licensed to practice medicine or general healthcare in your jurisdiction concerning any questions you may have regarding any information obtained from this Website, client portals, and/ or associated social media accounts, and any condition you believe may be relevant to you or to someone else. Never disregard professional advice or delay in seeking it because of something you have read on this Website, client portals, and/ or associated social media accounts. Always consult with your physician, midwife, or other qualified healthcare provider before embarking on a new medical, health, and/ or wellness program. Information obtained on the Website, client portals, and/ or associated social media accounts is not exhaustive and does not cover all conditions or their treatment. The full text of the legal disclaimer for the Website, client portals, and/ or associated social media accounts is here: Link to the Legal Disclaimer.
 

No nurse- client relationship

The presentation of general information on the Website, client portals, and/ or associated social media accounts does not establish a nurse- client relationship between you and the Owner and is not intended as a solicitation of individuals to become clients of the Owner. This section does not apply to the extent that you are using the Website or client portals to communicate with the Owner with whom you have an existing nurse- client relationship.

 

Electronic communications

Visiting the Website, using the client portals, associated social media accounts, or sending emails constitutes electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via the Website, client portals, associated social media accounts, or via email satisfy any legal requirement that such communications be in writing.

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The Website, client portals, and/ or associated social media accounts may allow you to communicate with the Owner by email or by some other electronic means. Communications sent by you to the Owner, or to you by the Owner via this Website, 
client portals, and/ or associated social media accounts may not be secure and may be accessible by third parties. Any use or disclosure of personal information provided by you shall be in accordance with our privacy policy.

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The Owner may issue to you a username (“Username”) and a password (“Password”) to permit you to access the client portal portion of the Website. You are solely responsible for the confidentiality and use of your Username and Password.

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Communicating by email or by some other form of electronic communication does not create a contractual relationship or business relationship.

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Privacy

We respect your privacy and follow the principles of PIPEDA in the collection of personal information from you on the Website, client portals, and/ or associated social media accounts.

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The full text of the Privacy Policy for the Website, client portals, and/ or associated social media accounts, is here: Link to the Privacy Policy.


Cancellations and Refunds Policy

Please take a moment to review the Cancellation and Refund Policy prior to booking or purchasing any services, programs, or products. If you have any questions about GuidED by Nurse B services, programs, or products, please reach out before booking or purchasing.

This policy is designed with care, taking into account the dynamic and sometimes unpredictable nature of client experiences, as well as the independent nature of the nursing practice offered through GuidED by Nurse B.

The full text of the Cancellation and Refund Policy for this website, client portals, and associated social media accounts can be found here: Link to the Cancellation & Refund Policy.

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Disclaimer of Warranties

The Website, client portals, and/ or associated social media accounts and the Content are provided “as is” and “as available.” While the Owner endeavours to provide information that is correct, accurate, current, and timely, the Owner makes no representations, warranties, or covenants, express or implied, regarding the Website, client portals, and/ or associated social media accounts and the Content including, without limitation, no representation, warranty, or covenant that (i) the Content contained in or made available through the Website, client portals, and/ or associated social media accounts or any item(s) made available on or through the Website, client portals, and/ or associated social media accounts will be of merchantable quality and/or fit for a particular purpose; (ii) the Website, client portals, and/ or associated social media accounts or Content will be accurate, complete, current, reliable, timely, or suitable for any particular purpose; (iii) that the operation of the Website, client portals, and/ or associated social media accounts will be uninterrupted or error-free; (iv) that defects or errors in the Website, client portals, and/ or associated social media accounts or the Content, be it human or computer errors, will be corrected; (v) that the Website, client portals, and/ or associated social media accounts will be free from viruses or harmful components; and (vi) that communications to or from the Website, client portals, and/ or associated social media accounts will be secure and/or not intercepted. You acknowledge and agree that your access and use of the Website, client portals, and/ or associated social media accounts, and the Content is entirely at your own risk and liability.

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Limitation of Liability​

In no event shall the Owner, its nurses, employees, agents, licensors, and their respective successors and assigns be liable for  damages of any kind, including, without limitation, any direct, special, indirect, punitive, incidental, or consequential damages including, without limitation, any loss or damages in the nature of, or relating to, lost business, medical or health-related injury, personal injury, wrongful death, improper diagnosis, inaccurate information, improper treatment, or any other loss incurred in connection with your use, misuse, or reliance upon the Website, client portals, and/ or associated social media accounts or the Content, or your inability to use the Website, client portals, and/ or associated social media accounts regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence), or otherwise. The foregoing limitation shall apply even if the Owner knew of or ought to have known of the possibility of such damages. 

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The Owner also expressly disclaims any and all liability for the acts, omissions, and conduct of any third-party user of the Website, client portals, and/ or associated social media accounts or any advertiser or sponsor of the Website, client portals, and/ or associated social media accounts (“third-party”). Under no circumstances shall the Owner, its nurses, employees, agents, licensors, and their respective successors and assigns, be liable for any injury, loss, damage (including direct, special, indirect, punitive, incidental, or consequential damages), or expense arising in any manner whatsoever from (i) the acts, omissions, or conduct of any third-party; and (ii) any access, use, reliance upon, or inability to use any materials, content, goods, or services located at, or made available at, any Website, client portals, and/ or associated social media accounts linked to or from the Website, client portals, and/ or associated social media accounts regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence), or otherwise. The foregoing limitation shall apply even if the Owner knew of or ought to have known of the possibility of such damages.

 

Indemnity

You agree to indemnify, defend, and hold harmless the Owner and its nurses, employees, agents, licensors, and their respective  successors and assigns, from and against any and all claims, demands, liabilities, costs, or expenses whatsoever, including, without limitation, legal fees and disbursements, resulting directly or indirectly from (i) your breach of any of the terms and conditions of this Agreement; (ii) your access to, use, misuse, reliance upon, or inability to access or use the Website, client portals, and/ or associated social media accounts, the Content, or any Website, client portal, and/ or associated social media accounts that are, or may be linked to, from time to time or; (iii) your use of, reliance on, publication, communication, distribution, uploading, or downloading of anything (including the Content) on or from the Website, client portals, and/ or associated social media accounts.

 

Copyright and Content

The Content is protected by copyright, trademark, and other applicable laws, and is owned by the Owner and its licensors, or the party accredited as the provider of the Content. Except as granted in the limited licence herein, any use of the Content, including modification, transmission, presentation, distribution, republication, or other exploitation of the Website, client portals, and/ or associated social media accounts or of its Content, whether in whole or in part, is prohibited without the express prior written consent of the Owner.

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The full text of the Copyright Notice for the Website, client portals, and/ or associated social media accounts, is here: Link to the Copyright Notice.
 

Limited Licence

Subject to the terms and conditions of this Agreement, you are hereby granted a limited, non- transferable, and non-exclusive licence to access, view, and use the Website, client portals, associated social media accounts, and the Content for your personal, non-commercial use. You are granted the right to download, store, and/or print single copies of items comprising the Content for your personal, non-commercial use, provided that you maintain all copyright and other notices contained in such Content. You may not copy and/or repost items comprising the Content online. You must also abide by any additional requirements governing the use of any specific Content that may be set out within the Website, client portals, and/ or associated social media accounts. In the event of a conflict between the terms of a licence governing specific Content and this Agreement, the terms of the specific licence shall govern.

 

Trademarks

Names, words, titles, phrases, logos, designs, graphics, icons, and trademarks displayed on the Website, client portals, and/ or associated social media accounts may constitute registered or unregistered trademarks of the Owner or third parties. While certain trademarks of third parties may be used by the Owner under licence, the display of third-party trademarks on the Website, client portals, and/ or associated social media accounts should not be taken to imply any relationship or licence between the Owner and the owner of the trademark or to imply that the Owner endorses the wares, services, or business of the owner of the said trademark.

 

No endorsements

Unless specifically stated, the Owner does not recommend or endorse any specific brand of products, services, procedures, or other information that appears or that may be advertised on the Website, client portals, and/ or associated social media accounts.

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Linking

The Website, client portals, and/ or associated social media accounts may contain links to third-party platforms. These links are provided solely as a convenience to you and not as an endorsement by the Owner of any third-party website, social media account, or the content thereof. Unless expressly stated, the Owner does not operate any third-party Website or social media account linked to the Website and is not responsible for the content of any third-party Website or social media account, nor does it make any representation, warranty, or covenant of any kind regarding any third-party Website or social media account including, without limitation, (i) any representation, warranty, or covenant regarding the legality, accuracy, reliability, completeness, timeliness, or suitability of any content on such third-party Websites or social media accounts; (ii) any representation, warranty, or covenant regarding the merchantability and/or fitness for a particular purpose of any third-party Websites, social media accounts, or material, content, software, goods, or services located at or made available through such third-party Websites and social media accounts; or (iii) any representation, warranty, or covenant that the operation of such third-party Websites or social media accounts will be uninterrupted or error free, that defects or errors in such third-party Websites or social media accounts will be corrected, or that such third-party Websites or social media accounts will be free from viruses or other harmful components.

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While the Owner encourages links to the Website, it does not wish to be linked to or from any third-party Website or social media account which contains, posts, or transmits any unlawful or indecent information of any kind, including, without limitation (i) any content constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, provincial, territorial, national, international law or regulation which may be damaging or detrimental to the activities, operations, credibility, or integrity of the Owner; or (ii) any Website or social media account which contains, posts, or transmits any material or information of any kind which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by copyright, trademark, or other proprietary rights. The Owner reserves the right to prohibit or refuse to accept any link to the Website, client portals, and/ or associated social media accounts including, without limitation, any link which contains or makes available any content or information of the foregoing nature, at any time. You agree to remove any link you may have to the Website, client portals, and/ or associated social media accounts upon the request of the Owner.

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Submissions

The Website, client portals, and/ or associated social media accounts may provide features which allow you to post messages and content to designated areas on the Website, client portals, and/ or associated social media accounts to participate in chat groups, to interact with the Owner and other users and to upload files, documents, or other materials (“Submissions”). Submissions do not include communications between you and the Owner pursuant to the nurse- client relationship. The Owner does not control the content of any Submissions and has no obligation to monitor the Submissions. However, the Owner reserves the right at all times to disclose any information necessary to satisfy any law, regulation, or governmental or law enforcement request, or to edit, refuse to post, remove, or refuse to remove any Submission, in whole or in part, that, in the Owner’s sole discretion, are objectionable or in violation of this Agreement. You acknowledge that you alone are responsible for the content of your Submissions and the consequences thereof.
 

Rules of Conduct Regarding Submissions

When using any of the features of the Website, client portals, and/ or associated social media accounts which allow you to post, upload, chat, comment, or make Submissions, it is a condition of your use that you do not:

  1. Restrict or inhibit any other user from using and enjoying, interfere or attempt to interfere with the proper workings of, or do anything, which in the sole discretion of the Owner, imposes an unreasonable or disproportionately large load on the Website, client portals, and/ or associated social media accounts infrastructure;

  2. Post or transmit any unlawful, abusive, defamatory, or obscene information of any kind, including, without limitation, any submission constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any local, state, provincial, territorial, national, or international law or regulation;

  3. Post or transmit any Submission, including, without limitation, articles, images, stories, software, or other material, which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by any intellectual property rights, including, without limitation, copyright, patent, trade secret, trademark, or other proprietary rights herein, or derivative works with respect thereto, without first obtaining permission from the Owner or rights holder;

  4. Post or transmit any Submission which contains a virus or other harmful component;

  5. Post or transmit “junk mail,” “chain letters,” unsolicited mass mailing, or “spam”; and

  6. Use or “mine” the Website, client portals, and/ or associated social media accounts for commercial purposes, including, without limitation, posting, uploading, or transmitting any Submission which contains advertising, which engages in commercial activities, solicitations or sales, or which involves contests, sweepstakes, advertising, and pyramid schemes.

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Grant of Licence Regarding Submissions

By posting or uploading Submissions to the Website, client portals, and/ or associated social media accounts you grant the Owner a royalty-free, perpetual, non-exclusive, irrevocable, unrestricted, worldwide licence to (i) use, reproduce, store, adapt, translate, modify, make derivative works from, transmit, distribute, publicly perform, or display such Submissions for any purpose; and (ii) to sublicense to third parties the unrestricted right to exercise any of the foregoing rights. In addition to the grant of the above licence, you hereby (i) waive all moral rights in your Submission in favour of the Owner; (ii) consent to your name, address, and email appearing as the contributor of your submission, where applicable, and to the disclosure and display of such information and any other information which appears in or is associated with your Submission; (iii) acknowledge and agree that the Owner is not responsible for any loss, damage, or
corruption that may occur to your Submission; and (iv) acknowledge and agree that your Submission will be non-confidential.

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Registration

To use certain features of the Website, client portals, and/ or associated social media accounts you may be asked to create an account. When you register with the Website, client portals, and/ or associated social media accounts you agree (i) to provide true, accurate, current, and complete information about yourself as prompted by any registration form; and (ii) to maintain and promptly update the information to ensure it remains true, accurate, current, and complete. If the Owner has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Owner has the right to suspend or terminate your access to all or part of the Website, client portals, and/ or associated social media accounts. The Owner’s use of any personally identifying information you provide as part of the registration process is governed by the terms of our Privacy Policy.

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Passwords

You are responsible for maintaining the confidentiality of the Password you use in association with your account and are responsible for all activities that occur under your Username and Password. You agree to notify the Owner immediately of any unauthorized use of your Password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. The Owner will not be liable for any loss or damage arising from the Owner’s failure or your failure to protect your Password or account information.

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Software Licence and Ownership
All software embedded in or located on or at the Website, client portals, and/ or associated social media accounts including, without limitation, all computer code of all types, including all files and/or images contained in or generated by such software (“Software”) is protected by copyright and may be protected by other rights. All such Software is owned by the Owner, its licensors, or the party accredited with ownership of such Software. You are hereby granted the right to access and use the Software embedded and integrated into the Website, client portals, and/ or associated social media accounts subject to (i) the terms and conditions of this Agreement; and (ii) any additional conditions which may be imposed on your access and use of such Software. If the Website, client portals, and/ or associated social media accounts provides Software for download, unless otherwise provided, you are hereby granted, subject to the terms of this Agreement and to any other specific terms and conditions that may apply to your downloading and use of such Software, a personal, non-transferable, non-exclusive licence to (i) install and run one copy of the Software in object code format on a non-networked computer for your personal, non-commercial use; and (ii) to reproduce the Software only as reasonably required to install, run, and make reasonable backup copies as allowed by law. Except to the extent expressly permitted in this Agreement, you may not (i) use, reproduce, modify, adapt, translate, upload, download, or transmit the Software in whole or in part; (ii) sell, rent, lease, license, transfer, or otherwise provide access to the Software; (iii) alter, remove, or cover any trademarks or proprietary notices included in the Software; and/or (iv) decompile, disassemble, decrypt, extract, or reverse engineer the Software or assist others in doing so. Other than the limited licence granted herein, nothing contained in the Website, client portals, and/ or associated social media accounts shall be construed as granting you any right, title, interest, or other licence in or to any Software embedded or integrated into the Website, client portals, and/ or associated social media accounts or made available for download from the Website, client portals, and/ or associated social media accounts including, but not limited, to any intellectual property rights in the Software. All Software embedded or integrated into the Website, client portals, and/ or associated social media accounts is provided “as is,” without warranties of any kind, either expressed or implied, including, without limitation, any warranty (i) that the Software is of merchantable quality and/or is fit for any particular purpose; (ii) that the Software will conform with any specification(s) relating to the Software; (iii) that the Software will be free from material defects; (iv) that the Software contains no computer viruses or other contaminants; or (v) that the Software shall process date and time-related data without causing any processing interruptions, abnormal termination, or process or manipulate any time-related data.


Tools
Any tools or calculators provided on the Website, client portals, and/ or associated social media accounts are provided for general and illustrative purposes only. Such tools and/ or calculators are not medical, health and/ or wellness advice nor are they intended to be a substitute therefor. You should not act or abstain from acting based on any information provided by any such tool or calculator available on this Website, client portals, and/ or associated social media accounts.


Security
Any information sent or received over the Internet is generally not secure. The Owner cannot guarantee the security or confidentiality of any communication to or from the Website, client portals, and/ or associated social media accounts.


Use of the Website
The Owner authorizes you to access and use the Website, client portals, and/ or associated social media accounts for your personal non-commercial use in Canada in accordance with the terms and conditions of this Agreement. You acknowledge and agree that the Website, client portals, and/ or associated social media accounts and its contents, are intended only for residents of Canada.


Use Prohibited Where Contrary to Law
Use of this Website, client portals, and/ or associated social media accounts is unauthorized in any jurisdiction where the Website, client portals, and/ or associated social media accounts or any of the Content may violate any laws or regulations. You agree not to access or use the Website, client portals, and/ or associated social media accounts in such jurisdictions. You agree that you are responsible for compliance with all applicable laws or regulations. Any contravention of this provision (or any provision of this Agreement) is entirely at your own risk.


Governing Law and Jurisdiction
The Website, client portals, and/ or associated social media accounts is operated by the Owner from its offices within the province of Alberta, Canada. Brandi Campbell is licensed by the College of Registered Nurses of Alberta to practice nursing in Alberta. You agree that all matters relating to your access or use of the Website, client portals, and/ or associated social media accounts and its Content shall be governed by the laws of the province of Alberta and the laws of Canada applicable therein, without regard to conflict of laws principles. You agree and hereby submit to the exclusive and preferential jurisdiction of the courts of the province of Alberta with respect to all matters relating to your access and use of the Website, client portals, and/ or associated social media accounts and the Content as well as any dispute that may arise therefrom and that the applicable law shall be the law of the province of Alberta and of Canada.

 

Waiver
Any consent by the Owner to, or waiver of, a breach of this Agreement which you have committed, whether express or implied, shall not constitute a consent to, or waiver of any other, different or subsequent breach.


Severability
The invalidity or unenforceability of any provision of this Agreement or any covenant contained herein shall not affect the validity or enforceability of any other provision or covenant contained herein and any such invalid provision or covenant shall be deemed severable from the rest of this Agreement.


Termination
The Owner may, in its sole discretion, cancel or terminate your right to use the Website, client portals, and/ or associated social media accounts, or any part thereof, at any time without notice. In the event of termination, you are no longer authorized to access the Website, client portals, and/ or associated social media accounts, or the part affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the Website, client portals, and/ or associated social media accounts, and the disclaimers and limitations of liabilities set forth in this Agreement, shall survive termination of this Agreement. The Owner shall not be liable to any party for such termination. 


Modification to Website
The Owner reserves the right to modify or discontinue, temporarily or permanently, the Website, client portals, and/ or associated social media accounts, or any part thereof, at any time with or without notice to you. The Owner shall have no liability to you or any third party for any modifications, suspension, or discontinuance of the Website, client portals, and/ or associated social media accounts, or any part thereof.


Changes to the Terms of Use Agreement
The Owner may revise and update this Terms of Use Agreement at any time by updating this posting. Use of the Website, client portals, and/ or associated social media accounts after such changes are posted will signify your acceptance of these revised terms. You should visit this page periodically to review this Agreement.


Notice
Questions or comments regarding the Terms of Use Agreement or the Website, client portals, and/ or associated social media accounts should be directed by email to Brandi Campbell, brandi@guidedbynurseb.ca

 

Entire Agreement
This is the entire Agreement between you and the Owner relating to your access and use of the Website, client portals, and/ or associated social media accounts.

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Updated as of October 2025.

Legal Disclaimer
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Legal Disclaimer

General Information Only
The information on this website, client portals, and associated social media accounts operated by GuidED by Nurse B is provided for general information and educational purposes only.


Not Medical Advice
The information contained on this website, client portals, and associated social media accounts is not intended as a substitute for professional medical advice, diagnosis, or treatment that can be provided by your physician, midwife, therapist, or any other health care professional. The intent of GuidED by Nurse B is not to replace any advice or relationships that exist, or should exist, between you and your health care providers. Always seek the advice of your physician, midwife, or another qualified professional regarding any questions or concerns you may have about your specific health situation. We encourage you to speak with your own primary care provider before engaging in any services, products, or programs offered through this website, client portals, or associated social media accounts. Do not disregard professional medical advice or delay seeking it because of information you have read here. If you have, or suspect you may have, a medical problem, contact your primary care provider promptly.


Not Professional Advice
By visiting this website, client portals, and associated social media accounts, you have not retained GuidED by Nurse B to provide professional advice. The information provided should not be considered a substitute for professional consultation.


Personal Responsibility
You acknowledge that you are participating voluntarily in using this website, client portals, and associated social media accounts, along with any services, products, or programs offered. You accept full personal responsibility for your health and wellbeing, as well as that of your family and children (where applicable), and for all decisions you make now or in the future. By using this website, client portals, and associated social media accounts, you agree to take full responsibility for any harm or damage you may experience as a result of the use, or non-use, of the information provided, or of resources available for use or download.


Own Judgment Required, Assumption of Risk
GuidED by Nurse B strives to accurately represent the information provided through this website, client portals, and associated social media accounts. You agree to exercise your own judgment and conduct due diligence before taking any action, or participating in any services, programs, or using any products suggested or recommended. GuidED by Nurse B is not responsible for your personal choices or actions before, during, or after engaging in any services, programs, or products. Any use of services, programs, or products is at your own risk, with no liability on the part of GuidED by Nurse B. You accept full responsibility for your use, or non-use, of any services, programs, products, or information provided, and you release GuidED by Nurse B from any liability or loss that you, your family, or others may incur.


No Warranty, No Guarantee
GuidED by Nurse B makes no warranty as to the accuracy, validity, timeliness, or completeness of any information on this website, client portals, or associated social media accounts, or on any linked sites. Use of this website, client portals, and associated social media accounts, along with any services, products, or programs offered, does not guarantee that you will achieve a particular health or wellness result. Outcomes vary and depend on many factors, including but not limited to your individual capacity, life experience, health profile, internal and external circumstances, starting point, and level of commitment. Any experiences, examples, testimonials, photos, or insights shared are not intended to represent or guarantee that current or future clients will achieve the same or similar results.

 

Release of Claims
GuidED by Nurse B assumes no liability for any damages whatsoever, including without limitation indirect, special, consequential, punitive, or incidental damages of any kind, whether in contract or tort, arising out of or in connection with this website, client portals, or associated social media accounts. This includes, but is not limited to, services, programs, or products offered; inability to use the website, client portals, or social media accounts; or reliance upon any information, services, or materials provided.


Changes to the Legal Disclaimer
GuidED by Nurse B may revise and update this Legal Disclaimer at any time without notice by updating this posting. Continued use of the website, client portals, and/or associated social media accounts after such changes are posted signifies your acceptance of the revised disclaimer. You are encouraged to review this page periodically.

Cancellation
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Cancellation & Refund Policy

Please review the Cancellation and Refund Policy prior to booking or purchasing any services or programs. A non-refundable deposit is due at the time of booking a single visit, ongoing support or customized care package.

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If you have any questions about GuidED by Nurse B services, programs, or products, please contact us before booking or purchasing.

 

Acceptance

It is important that you read this policy carefully.

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By booking or purchasing any services, programs, or products through the website, client portals, and/or associated social media accounts—whether as a guest or a registered user—you are indicating your acceptance of this Policy. If you do not accept the terms and conditions of the Cancellation and Refund Policy, you must not book or purchase any services, programs, or products through the website, client portals, or associated social media accounts.

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This Cancellation and Refund Policy takes into account the dynamic and sometimes unpredictable nature of client experiences, as well as the independent nature of the services and programs offered by GuidED by Nurse B.

 

Appointment Cancellation and Rescheduling

Notice for Cancellations or Changes

Minimum Notice Required

Life can be unpredictable, and I understand that plans sometimes need to shift. If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice (ideally 24–48 hours, if possible). This advance notice allows me to offer the time to another client who may be waiting for support. Thank you for your understanding and cooperation.


Rescheduling with More than 24 Hours’ Notice
You’re welcome to reschedule a single-visit appointment to another available date within the next 3 months directly through the client portal.

  • Please note: If an appointment is cancelled and not rescheduled within 3 months of the original appointment date, you will not receive credit for the non-refundable deposit paid at booking.

  • A new deposit will be required if you’d like to book again in the future.

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Cancellations with Less than 24 Hours’ Notice
If something unexpected comes up and you need to cancel with less than 24 hours’ notice, please send me a message through the client portal as soon as you’re able. You may then reschedule within the next 3 months.

  • Please note: If rescheduling does not occur within that timeframe of 3 months from the original appointment date, your original deposit will be forfeited, and a new deposit will be required for future bookings.

 

Late Cancellations & No-Shows

  • Cancellations made less than 24 hours before the scheduled appointment are considered late cancellations.

  • Missing an appointment without notice is considered a no-show.

  • Repeated late cancellations or no-shows may result in being asked to pay a full non-refundable deposit at the time of your next booking.

 

Arriving Late to an Appointment

To respect everyone’s time, appointments will end at the originally scheduled time, even if you arrive late. If you are more than 30 minutes late, the appointment will be considered a no‑show, and it may not be able to see you that day.

 

Non-Refundable Deposits

At GuidED by Nurse B, deposits are non-refundable. They cover administrative, transaction, and processing costs, including the use of the secure client portal system. Deposits also reserve a dedicated block of time, space, and resources set aside exclusively for you, ensuring that when you book, that time is intentionally held with care to support your wellbeing.

 

For Appointments booked as a Single Visit or Ongoing Support (GuidED Release) there is a non-refundable deposit of $150 for an Initial Intake & Visit and for Follow Up/ Ongoing Support Visit, there is a $50 deposit due at time of booking. Non-refundable deposits are required to cover administrative fees, transaction fees, processing fees, and use of the secure client portal system. This ensures a substantial amount of dedicated time and space within a day for you to receive care and support.
 

GuidED Care Packages

For GuidED Care Packages (Reset, Reflect, Reconnect, Release), a non-refundable deposit is required at the time of booking. Deposit amounts vary depending on the size of the package and are outlined in the client portal and on invoices. Booking a care package reserves a significant amount of dedicated time, space, and resources over the course of many hours and days—sometimes extending across weeks or months—so that your care and support are intentionally held for you.

 

Consultation & Education

For Consultation and Education services, a non-refundable deposit is required at the time of booking. Deposit amounts vary depending on the type, length, and preparation involved, and will be confirmed as discussed and agreed upon prior to booking. These deposits cover administrative and processing costs, while also reserving dedicated time and preparation tailored specifically to your needs. This ensures your session is intentionally held with care and focus to support your learning and growth.

 

Events (Workshops & Retreats)

For Events, including workshops and retreats, a non-refundable deposit is required at the time of registration. Deposit amounts vary depending on the scope, length, and preparation required, and will be confirmed as discussed and agreed upon during the planning process. Deposits secure your place and allow for the thoughtful preparation of resources, materials, and space needed to create a supportive and meaningful experience. By registering, you are reserving time and energy set aside with intention to foster connection, reflection, and renewal.

 

Refunds

At GuidED by Nurse B, I recognize that unforeseeable personal or family emergencies can arise, and in such situations, you may not be able to complete the full course of care and support planned within your GuidED service or offering.

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Requests for partial refunds on unused services will be considered on an individual basis and may require supporting documentation. If this applies to you, please reach out to me directly by email so we can discuss your circumstances.

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GuidED by Nurse B is the independent nursing practice of Brandi Campbell. There are no employed staff or affiliated private practice providers available to step in should I experience an unforeseeable personal or family illness or emergency. In the rare event that I must cancel a single visit or GuidED service/ offering, and we are unable to find a mutually agreeable time to reschedule, refunds will be issued for any services purchased but not yet provided.

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Refund Method & Processing
Refunds will be issued using the same method of payment originally used at the time of purchase. For example, if payment was made by credit card, the refund will be processed back to that same card. Please note that processing times may vary depending on GuidED by Nurse B, the client portal system, credit card companies, and/or banking institutions. I will always strive to ensure any required refunds are completed as promptly as possible.

 

Products (Physical & Digital)

Due to the intimate and/or health-related nature of certain products available for purchase through GuidED by Nurse B, refunds or exchanges are not available once purchased. This includes digital materials such as workbooks, guides, or other electronic resources, which are considered final sale upon delivery or download.

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